Your licence
What you’ll do here: understand the shop’s licence key, the orange licence line, and what to do when it asks for something.
Each shop has one licence key, from your distributor or Matih. Keep it private, like a PIN. One key is for one shop’s main computer.
You type the key once, during first-time setup. After that, Setu looks after the licence by itself. It checks with Matih now and then whenever the computer is on the internet. You don’t have to do anything.
Keep the licence key safe with the owner, like any important shop paper. Never post it or share it with anyone other than your distributor or Matih support.
Billing does not stop for the internet
Setu keeps working with no internet. The licence only needs the computer to come online now and then. If it has been offline for a long time, Setu warns you first, and tells you the date by which to connect.
The orange licence line
When the licence needs attention, an orange line appears under the title band at the top of the main window. It says, in plain words, what has happened and what to do. Bills you have already saved are always safe. Even when new bills are paused, you can still open reports, read old bills, take backups and export.
| The line says | What it means | What to do |
|---|---|---|
| “Your Matih Setu licence ends on <date>. Connect to the internet to renew.” | The licence is about to end and hasn’t been renewed, usually because the computer has been offline. | Connect the computer to the internet. The line goes away by itself once the licence renews. |
| “This shop’s Matih Setu licence has not reached this computer…” | The licence hasn’t come to this computer yet. | Connect to the internet by the date shown. |
| “This shop has no Matih Setu licence…” | No licence key has been entered. | Click Enter the shop’s licence key… and type the key. |
| “This computer was moved or restored…” | The shop was moved to this computer, or brought back from a backup. | The owner links the computer once (see below). |
| “This shop’s licence moved to another computer on <date>…” | The shop’s licence is now on another computer. New bills here pause on the date shown. | If you moved the shop yourself, nothing to do: bill on the new computer. If you did not move it, call Matih support at once. |
| “This shop’s licence key has ended…” | The key’s period is over. | Ask your distributor for a new licence key. |
| “This shop’s licence key has been withdrawn…” | The key was withdrawn. | Call your distributor or Matih support. |
Entering the licence key again
Sometimes the orange line has a button: Enter the shop’s licence key…. Use it when:
- the shop was moved to a new computer, once Matih support has moved the key to it;
- the line says the licence couldn’t be checked on this computer.
To enter the key:
- Click Enter the shop’s licence key… on the orange line.
- Type the shop’s licence key in Licence key.
- Make sure the internet is on, then click Activate.
- Setu says “Done. This computer has the shop’s licence now.” Click OK.
If the shop is connected to Matih on WhatsApp, the button may say Owner: connect to Matih again… instead. The owner signs in once, the same way as in Matih on WhatsApp.
Seeing the licence details
The owner or a manager can open Utilities › Licence information. It is read only. It shows:
- the last few characters of the licence key (never the whole key);
- the licence’s status and the date it is valid until;
- the shop’s name, and a short id of this computer;
- the last time the shop moved, and how many self-moves have been used in the last 12 months;
- when Setu last checked the licence with Matih;
- your distributor’s name and help line.
Matih support may ask you to read out a line from here on the phone. They never need the full licence key.