Questions and troubleshooting

What you’ll do here: find quick answers to common questions, and know what Setu’s warning lines mean.

No, not for billing. Bills, purchases, stock, reports and backups all work offline. The internet is needed once to switch the licence on, now and then to keep it current, and for Matih’s online backup and Matih on WhatsApp. Anything waiting goes up by itself when the internet is back.

The power went off in the middle of a bill. Is it lost?

No. When Setu starts again, the unfinished bill comes back. If it had already been saved, Setu says so and doesn’t save it twice.

A customer wants a bill changed after it was printed.

Use Modify Bill (Alt+M, find the bill, F3). On a GST-registered shop, Setu keeps the old bill and makes a credit note and a new bill, as GST rules need. See Changing, reprinting or cancelling a bill.

Can I delete a bill?

No. Bills are never deleted and bill numbers never change. Cancel a bill if the sale didn’t happen, or take a return for goods brought back.

The same item shows two MRPs on the bill. Why?

The shop has that item at an old and a new MRP. Pick the MRP printed on the customer’s packet. See Choosing the MRP.

A cashier can’t see a customer’s balance.

That’s on purpose. The owner chooses what cashiers see in Masters › Operator powers (Cashier sees balances while billing). See Users and roles.

Your role can’t open it. Ask a manager or the owner, or have them sign in with Ctrl+U.

I forgot my PIN.

Ask the owner to set a new one in Masters › Users & PINs. If the owner forgot the passphrase, call Matih support.

A barcode isn’t found.

Type the item’s name, pick it, and press Y to save the barcode on it. See Finding items and scanning barcodes.

Where are the files Setu saves?

Reports saved as Excel: Documents › Matih Setu Reports.
Exports: Documents › Matih Setu exports.
Backups: Utilities › Backup now › Open backup folder.

Warning lines and what to do

Setu shows warnings in a line just above the status band, or in the status band itself. Each one says what to do.

Setu says	What it means	What to do
“Saved on this computer · Internet unavailable — billing continues · N waiting”	No internet. N changes are waiting to go up online.	Keep billing. They go up when the internet is back.
“No backup yet — Utilities › Backup now”	No backup has been taken yet.	Take one: Utilities › Backup now.
“Daily backup service is not running. Run Setup again, or call support.”	The background backup service has stopped.	Run the same Setup again, or call support.
“Disk almost full: … Free some space soon, or call support.”	The computer’s disk is nearly full.	Delete old downloads and videos, or call support.
“Disk full: free space … before the next bill.”	No room for new bills. Saved bills are safe.	Free space now, or call support.
“This computer’s clock is … slow/fast. Bills take their date and time from it.”	The Windows clock is wrong.	Set the clock right in Windows (time zone India, UTC+05:30), or call support. Setu never changes the clock itself.
“This computer’s clock (…) is behind the last bill (…).”	The clock was set back. New bills would get an earlier date.	Set the clock right in Windows.
“This shop’s data is not locked to the shop’s Windows account…”	Setup couldn’t finish protecting the shop’s data.	Run Setup again with the shop’s Windows sign-in name. See Installing.
“Num Lock is off. The number pad still types numbers.”	Just a reminder.	Nothing.
An orange line under the title band	Something about the licence.	See Your licence.
“A new version is ready: …”	An update is available (owner only).	Your Matih support person installs it. See Updating Setu.

Messages on a bill

Setu says	What to do
“₹… short. Enter more cash, or use UPI/card/credit.”	The payment is less than the bill. Add the rest, or choose a customer for udhaar.
“Cash received ₹… looks wrong (a barcode scanned into the cash box?).”	A barcode was scanned into the cash box. Type the cash the customer gave.
“Rate is above MRP ₹….”	A rate can’t be above the MRP. Type a lower rate.
“Day … is closed. Use today’s date, or the owner reopens it…”	The day was closed. Bill on today’s date, or ask the owner to reopen the day.
“A sale bill with items is open. Save it (End) or hold it (Alt+H) first.”	Finish or hold the open bill before starting another.
“Printer not responding — bill is saved.”	Fix the printer, then reprint: `Alt+M`, pick the bill, `F10`.

Still stuck?

Note the exact words Setu shows and the time.
Call your distributor (their help line is on the status band), or contact Matih: phone +91-6364247664, e-mail contact@matihlabs.com.
The owner can click Copy for support in Utilities › Advanced support and paste it into the message.

Matih Setu Help