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More at the counter

What you’ll do here: hold a bill, take an exchange, copy a bill, and use touch billing and challans.

Holding a bill

A customer remembers something halfway through the bill and goes to fetch it. Hold their bill and serve the next person.

1. Press Alt+H. Setu says “Bill held (…). Alt+R to resume.” A new, empty bill opens.
2. Serve the next customer as usual.
3. When the first customer is back, press Alt+R (or Ctrl+P), pick their bill and carry on.

You can also see held bills in Transactions › Held bills. Held bills survive a power cut.

Held bills. Press Alt+R on the bill to see them, then Enter to bring one back.

To bring back a held bill, the current bill must be empty or saved first. Otherwise Setu says “Hold or save the current bill first (Alt+H).”

Exchange: a return on a new bill

A customer brings something back and takes something else.

1. Start a new bill for the customer.
2. On the empty item line, press *. The sale return window opens.
3. Pick the bill they bought it on, and the items coming back. See Sale returns.
4. Save the return. You come back to the new bill, with “Return … ₹… adjusted against this bill”.
5. Add the new items and take payment. The customer pays only the difference.

If the return is worth more than the new bill, Setu tells you how much to give back in cash.

Copying a bill

Ctrl+T copies the bill on screen (or the bill just saved). On a new, empty bill, Ctrl+Z pastes it. This is handy for a customer who buys the same things every week.

GST detail, profit and calculator

• F10 shows the GST detail of the bill: taxable value and tax at each rate.
• Alt+F10 shows the bill’s profit (owner and manager only).
• F12 opens the calculator.
• Ctrl+F7 (from Help & Shortcuts) shows the profit on a bill (manager).

Touch billing

For a touch screen, press Alt+T or choose Transactions › Touch billing. Items appear as big buttons grouped by category, each with its name and price. Tap the items, use the number buttons for the quantity, and tap PAY.

Loyalty points

If the owner has turned on Loyalty points in the Control Room, customers earn points on their bills. In payment, a Redeem points box shows how many points the customer has. Type the points to use.

Challans

A challan sends goods out now and bills them later, for example for a regular customer who settles at the end of the week.

• Transactions › Sale Challan (Alt+C): goods out on a challan, to a customer.
• Transactions › Counter Challan (Alt+Ins): a quick challan at the counter.
• Transactions › Challans to bill: turns the customer’s challans into one bill.

Challans use the same MRP chooser as the sale bill.

Home delivery

If the owner has turned on Home delivery in the Control Room, you can record a delivery address and track it in Transactions › Home delivery orders.